I'm trying to get my feet wet using SAM and a 30-day trial here, so please excuse the newbie question.

In trying to monitor a Centos 6.4 target machine using a SAM 5.5.0 server, I first installed net-snmp 5.5 on the target and used snmpconf to get me going.  I didn't do much config for performance, just mainly open up access.  IPTables are turned off.

I can successfully do "snmpwalk -v2c -cpublic <target ip address> system" from another (Solaris) machine.

But when I change the poling method for the target machine from "ICMP " to "SNMP and ICMP" and use the "test" button on that page, it seems to time-out and say "Test Failed".

Any log I can look through to get a bit better idea of what's failing?  And BTW, all 3 sysems are in the same network.

Thanks for any pointers....Lyle

A Progress Update: 

I found the c:\"Program Files (x86)"\SolarWinds\Orion\SnmpWalk.exe utility on the SAM server.

Maybe there's an easy way to run that utility from within SAM, but I ran it by hand, and it generated the output of the snmpwalk just fine.

So there's some other reason for the "Test Failed" message.

I am a little confused on the website monitoring in APM 3.0 as to how to monitor a website URL or login on a site that is not hosted by my company or that does not have a node in Solarwinds and if this is even possible.

I am trying to monitor and use the user experience to login to our parent company website which some of our employees use and need and we have to monitor so that we know if there are issues with the sites our users are trying to get too.

I was trying to use the Thwaxk.com template and also go through http://www.solarwinds.com/NetPerfMon/SolarWinds/wwhelp/wwhimpl/js/html/wwhelp.htm#href=OrionAPMPHComponentTypesHttp.htm 

and find any reference to external sites and have not found one.

We are trying to get away from a program called hostmonitor which does test to external sites without having to specify a local node just the URL and it test the availability of that site and you can login with that program as well to external websites that we do not host to test user ability to login.

How can I do this with APM?

For much longer than I care to admit I was struggling to monitor any Windows services using WMI on one of my Windows 2008 Servers. Instead I received the dreaded "Invalid Class" error in the APM info window. This was later confirmed using WBEMTEST. When using WMI Explorer it was clear to see that the "Win32_PerfRawData_PerfProc_Process" class did not exist. 

I opened a case with Solarwinds support and was directed to their WMI support document and related online documentation. Unfortunately none of the information provided proved useful in this circumstance.

I spent a several hours googling around and was able to find several others with my issue, but no one had found a solution. With nowhere else to go, I spent the $250.00 and called Microsoft Support. It took a few days, and at least three Microsoft support engineers later that we finally got to the root of the problem. I knew from the very beginning that this was going to be something stupid, but I never realized just how obscure the problem would be, so I decided to save others my pain and post my resolution in hopes that others might find it useful in the future. 

We went into registry “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\PerfProc\Performance” In the right hand pane we found that “Disable Performance Counters” was set to 1, which means it was disabled. We used “exctrlst.exe” tool, enabled ‘perfproc’ and rebooted. After Rebooting we were able to run the WMI query (SELECT * from Win32_PerfRawData_PerfProc_Process where NAME <> '_Total') using the WBEMTEST tool built into Windows. After verifying with WBEMTEST I confirmed that APM was properly polling my monitored services properly. 

I hope someone else finds this helpful.

I wanted to share the fix that I found for the problems I was having related to getting the hardware monitoring working on our HP ProLiant servers that I covered with SolarWinds under case #343875.

The problem we were having was that we had three different conditions with the hardware monitoring not working within Solarwinds on our HP Proliant servers. (All of them were DL G5/G6/G7/G8 series). Two of these conditions generating an error condition that you could see from within SolarWinds that showed up as Hardware Polling failded: Error 31005 (or Error 31040)

All of the issues are related to the HP Insight Management Agent either not being installed or not upgraded or compatible with the version of HP SIM or the WBEM provider that is installed on the server.

In our case we were on SIM version 7, so we needed to install the HP Insight Management Agent version 9.0.0.0. In some cases we still had version 8.70 installed and that is why it was not working. Once we upgraded to version 9.0.0.0, we no longer had a problem once we followed the re-add process below. Accept all of the default options, there is no need to change any of them.

In other situations we had version 7 of SIM installed, but we had no version of the HP Insight Management Agent installed at all. In these cases we installed the HP Insight Management Agent on the server and followed the re-add process below. - Accept all of the default options, there is no need to change any of them.

Still yet in order situations, we were getting a “Hardware polling failed: Error 31002” – In these cases we have found that it is best to uninstall the HP Insight Management Agent, then install the new version from the command line using the /s (for silent install) /f (for force) – the command would look like >x64.exe /s /f       when installing the x64 bit edition of the HP Insight Management Agent. You will not have to set any options because the forced silent install, installs the agent with the default options.

After getting the proper version of the HP Insight Management Agent downloade and installed, you will need to follow the re-add hardware monitoring process below –

> Click on the server node

> Click Rediscover

> Click Poll Now

> Click List Resources

> Select the Hardware Monitoring option by placing a check mark in the box and then clicking submit to apply

> Clock Poll Now Again

You might have to refresh your browser window a few times depending on how long it takes to get to polling the node again, but once it does your hardware monitoring should show up again.

Caling HP support was pretty useless at helping me get to the bottom of this issue, but I suspect that others will see this problem and be looking for a way to fix it like I did.

I would be happy to answer what questions I can if you have other issues get the HP hardware monitoring to work as I think we have been through most of it over the last couple of days.

I'm trying to get my feet wet using SAM and a 30-day trial here, so please excuse the newbie question.

In trying to monitor a Centos 6.4 target machine using a SAM 5.5.0 server, I first installed net-snmp 5.5 on the target and used snmpconf to get me going.  I didn't do much config for performance, just mainly open up access.  IPTables are turned off.

I can successfully do "snmpwalk -v2c -cpublic <target ip address> system" from another (Solaris) machine.

But when I change the poling method for the target machine from "ICMP " to "SNMP and ICMP" and use the "test" button on that page, it seems to time-out and say "Test Failed".

Any log I can look through to get a bit better idea of what's failing?  And BTW, all 3 sysems are in the same network.

Thanks for any pointers....Lyle

A Progress Update: 

I found the c:\"Program Files (x86)"\SolarWinds\Orion\SnmpWalk.exe utility on the SAM server.

Maybe there's an easy way to run that utility from within SAM, but I ran it by hand, and it generated the output of the snmpwalk just fine.

So there's some other reason for the "Test Failed" message.

I have only  been working with SolarWinds for a short while, I am really from the Mainframe world but I have found myself in this position and I am trying to do well.  Being able to do well is being able to know when you need to ask for help.

I have an application monitor where when I test it against the appropriate credentials it test fine but when I poll it I receive an "Access denied, authorization failed. HResult: Unable to access the desired computer or service."  I went to the server to make sure the services were running.  Where have I dropped the ball.

I have noticed that the table, "APM_Port_Evidence_Detail" is the largest table in my SW database after roughly two weeks of monitoring approximately 3800 monitors. What data is stored in this table and should I be concerned about the growth rate? Thanks.

I wanted to share the fix that I found for the problems I was having related to getting the hardware monitoring working on our HP ProLiant servers that I covered with SolarWinds under case #343875.

The problem we were having was that we had three different conditions with the hardware monitoring not working within Solarwinds on our HP Proliant servers. (All of them were DL G5/G6/G7/G8 series). Two of these conditions generating an error condition that you could see from within SolarWinds that showed up as Hardware Polling failded: Error 31005 (or Error 31040)

All of the issues are related to the HP Insight Management Agent either not being installed or not upgraded or compatible with the version of HP SIM or the WBEM provider that is installed on the server.

In our case we were on SIM version 7, so we needed to install the HP Insight Management Agent version 9.0.0.0. In some cases we still had version 8.70 installed and that is why it was not working. Once we upgraded to version 9.0.0.0, we no longer had a problem once we followed the re-add process below. Accept all of the default options, there is no need to change any of them.

In other situations we had version 7 of SIM installed, but we had no version of the HP Insight Management Agent installed at all. In these cases we installed the HP Insight Management Agent on the server and followed the re-add process below. - Accept all of the default options, there is no need to change any of them.

Still yet in order situations, we were getting a “Hardware polling failed: Error 31002” – In these cases we have found that it is best to uninstall the HP Insight Management Agent, then install the new version from the command line using the /s (for silent install) /f (for force) – the command would look like >x64.exe /s /f       when installing the x64 bit edition of the HP Insight Management Agent. You will not have to set any options because the forced silent install, installs the agent with the default options.

After getting the proper version of the HP Insight Management Agent downloade and installed, you will need to follow the re-add hardware monitoring process below –

> Click on the server node

> Click Rediscover

> Click Poll Now

> Click List Resources

> Select the Hardware Monitoring option by placing a check mark in the box and then clicking submit to apply

> Clock Poll Now Again

You might have to refresh your browser window a few times depending on how long it takes to get to polling the node again, but once it does your hardware monitoring should show up again.

Caling HP support was pretty useless at helping me get to the bottom of this issue, but I suspect that others will see this problem and be looking for a way to fix it like I did.

I would be happy to answer what questions I can if you have other issues get the HP hardware monitoring to work as I think we have been through most of it over the last couple of days.

I am asking for assistance in attempting to set up a view for our team. Take a look at the screenshot below:

This is from an AppInsight for SQL view. The component is listed on the left, with the historical data in the middle, and the last poll value on the right. You can click on the component to drill into it right from this resource. This is very useful and our DBAs love it. Is it possible to create a view that is very similar to the one above for anything that I want? I want to set up a view for our monitored IIS App Pools, URLs, and SQL Queries.

Here are some examples:

• We are monitoring over 50 different URLs. I was able to build a report using the Report Writer to show the component name (which is the URL title) and the statistic data, but you cannot click on the component name to drill into that specific item. You have to go back to the Home view, then click on the component in order to drill down. Also, the report does not have the historical graph to give a birds-eye statistical view of the past 24 hours. I tried the "Multiple Object Chart" but it just isn't good enough because there are more than 50 URLs.
• We have a bunch of SQL queries set up to monitor numeric values within various tables for our business application's database. Again, I can create a report to display the statistic data but the same problem described above is repeated here.

I am trying to build views for our various I.T. teams that are relevant to them. Being able to utilize some of the same resources from the AppInsight views would be excellent. Any help you guys can provide would be great.

Hi guys and girls

Is there a way to monitor a Linux directory for files older than x minutes?

Cheers

What's the best way to monitor SAM uptime and health status? Some sort of a service status dashboard, with a single "worst status" indicator that I could put on SAM home page and set up an alert for it?

The reason I ask is that we had a couple of scary things happen recently. One, SolarWinds.DataProcessor.exe started crashing after a P2V and domain-joining of our SW SAM server, yet the web console looked good with no indications of any problem. After a while we noticed that the "Last Database Update" was stale instead of "now" or "10 seconds ago":

...and then I found myself talking to the monitor, "so, you mean, you CRASHED, and crashed hard, stopped working completely, yet everything is green and happy?"

So SAM was aware that all monitoring stopped dead in its tracks yet displayed no alerts other than the reminder to renew maintenance... I'd prefer all nodes and monitors to turn apoplectically red to get my attention, not stay green like nothing happened. Am I wrong in that?

Two, our Alerting stopped working. No NetPerfMon logging, no emails, no errors or warnings in Windows logs, nothing. Sure, the web console would display signs of failures if the views were set up right - yet when alerts silently stop working, it's a systemic failure of a mission critical, and fairly expensive component. Then started again when everyone's gone home, on its own - but only partially. Some alerts work, some don't. I totally understand how an app may not always be self-aware to know it failed, yet when it does know, and when its main mission is to alert if something is wrong: shouldn't it, by default?

Is there a simple way to add SAM health status to a view, ideally any view, and specifically, to alert if SAM is aware of any abnormal conditions of its own?

I'm trying to get my feet wet using SAM and a 30-day trial here, so please excuse the newbie question.

In trying to monitor a Centos 6.4 target machine using a SAM 5.5.0 server, I first installed net-snmp 5.5 on the target and used snmpconf to get me going.  I didn't do much config for performance, just mainly open up access.  IPTables are turned off.

I can successfully do "snmpwalk -v2c -cpublic <target ip address> system" from another (Solaris) machine.

But when I change the poling method for the target machine from "ICMP " to "SNMP and ICMP" and use the "test" button on that page, it seems to time-out and say "Test Failed".

Any log I can look through to get a bit better idea of what's failing?  And BTW, all 3 sysems are in the same network.

Thanks for any pointers....Lyle

A Progress Update: 

I found the c:\"Program Files (x86)"\SolarWinds\Orion\SnmpWalk.exe utility on the SAM server.

Maybe there's an easy way to run that utility from within SAM, but I ran it by hand, and it generated the output of the snmpwalk just fine.

So there's some other reason for the "Test Failed" message.

I wanted to share the fix that I found for the problems I was having related to getting the hardware monitoring working on our HP ProLiant servers that I covered with SolarWinds under case #343875.

The problem we were having was that we had three different conditions with the hardware monitoring not working within Solarwinds on our HP Proliant servers. (All of them were DL G5/G6/G7/G8 series). Two of these conditions generating an error condition that you could see from within SolarWinds that showed up as Hardware Polling failded: Error 31005 (or Error 31040)

All of the issues are related to the HP Insight Management Agent either not being installed or not upgraded or compatible with the version of HP SIM or the WBEM provider that is installed on the server.

In our case we were on SIM version 7, so we needed to install the HP Insight Management Agent version 9.0.0.0. In some cases we still had version 8.70 installed and that is why it was not working. Once we upgraded to version 9.0.0.0, we no longer had a problem once we followed the re-add process below. Accept all of the default options, there is no need to change any of them.

In other situations we had version 7 of SIM installed, but we had no version of the HP Insight Management Agent installed at all. In these cases we installed the HP Insight Management Agent on the server and followed the re-add process below. - Accept all of the default options, there is no need to change any of them.

Still yet in order situations, we were getting a “Hardware polling failed: Error 31002” – In these cases we have found that it is best to uninstall the HP Insight Management Agent, then install the new version from the command line using the /s (for silent install) /f (for force) – the command would look like >x64.exe /s /f       when installing the x64 bit edition of the HP Insight Management Agent. You will not have to set any options because the forced silent install, installs the agent with the default options.

After getting the proper version of the HP Insight Management Agent downloade and installed, you will need to follow the re-add hardware monitoring process below –

> Click on the server node

> Click Rediscover

> Click Poll Now

> Click List Resources

> Select the Hardware Monitoring option by placing a check mark in the box and then clicking submit to apply

> Clock Poll Now Again

You might have to refresh your browser window a few times depending on how long it takes to get to polling the node again, but once it does your hardware monitoring should show up again.

Caling HP support was pretty useless at helping me get to the bottom of this issue, but I suspect that others will see this problem and be looking for a way to fix it like I did.

I would be happy to answer what questions I can if you have other issues get the HP hardware monitoring to work as I think we have been through most of it over the last couple of days.

I am a little confused on the website monitoring in APM 3.0 as to how to monitor a website URL or login on a site that is not hosted by my company or that does not have a node in Solarwinds and if this is even possible.

I am trying to monitor and use the user experience to login to our parent company website which some of our employees use and need and we have to monitor so that we know if there are issues with the sites our users are trying to get too.

I was trying to use the Thwaxk.com template and also go through http://www.solarwinds.com/NetPerfMon/SolarWinds/wwhelp/wwhimpl/js/html/wwhelp.htm#href=OrionAPMPHComponentTypesHttp.htm 

and find any reference to external sites and have not found one.

We are trying to get away from a program called hostmonitor which does test to external sites without having to specify a local node just the URL and it test the availability of that site and you can login with that program as well to external websites that we do not host to test user ability to login.

How can I do this with APM?

Has any one created a custom chart that graphs the number of devices synced with Exchange? I tried to use the query found in the Mobile Device report to get the information but was unable to add a data series.

New member here with an issue with Hardware Health items missing. I recently updated several hosts to ESXi 5.0 & 5.1 and all them are no longer showing Disk or Array in hardware health. This is one of the major items we are needing to monitor as the alerts to our helpdesk about degraded/failed drives are originated by Solarwinds. Below is a breakdown on the environment.

Dell PowerEdge 2950

ESXi 5.0 & 5.1

SUU 7.1.1 updates installed

Dell OpenManage 7.1 installed (on ESXi 5.0)

SNMP enabled (obviously working b/c other hardware health is showing)

As always, any tips or advice is greatly appreciated!x

Good Day Guys

I just have a question or two for my own sanity on understanding my SolarwindsOrion Database.

For what reason would the SQL Server Process only use 4GB of RAM but looking at the AppInsight for SQL it shows differently.

I've setup and event log monitor to watch for event id 4740 and that works properly.  I'm trying to figure out how to get the username of the locked out account in the message of the email alert.  ideas?

So we are working on implementing Solarwinds monitoring.  The first thing on the agenda is developing "monitoring profiles", or documents that define how we monitor different types of things.  These are, by necessity, divergent.  For instance, you may have a profile for "Windows 2008 Servers" which monitors x, y and z with thresholds 1, 2 and 3.  But you may also have "SQL Servers" which monitors a, b and c with thresholds 4, 5 and 6.  Without knowing anything about Solarwinds, I see two logical ways to organize this.  First, you could simply "apply" both profiles to a server.  The second way would be to create 3 profiles: "WIndows 2008 Servers", "SQL Servers" and "Windows 2008 SQL Servers".  Both present problems, especially when you start getting into overlapping counters and conflicting thresholds, but I'm wondering what everyone else is doing and what works best when translating these to Application Templates within Solarwinds.

I appreciate any input or links to videos on the subject.  If this doesn't make any sense to you, please let me know so I can try to explain further!

Hello! I need to know, how works the admin and users permissions, and if is integrated in SAM the Active Directory option? I`m new with the software, and I have to report fr my new josb about it... thanks for the help