SolarWinds Server & Application Monitor 5.5 has been officially released and is now available for download. All SAM customers under active maintenance can download SAM 5.5 from the customer portal. For more information on what new features are included in SAM 5.5 please see the following blog postings. You can also reference the SAM 5.5 release notes for more information on what's included in this release.
This is Ground Control to Sergeant SAM
I wanted to share the fix that I found for the problems I was having related to getting the hardware monitoring working on our HP ProLiant servers that I covered with SolarWinds under case #343875.
The problem we were having was that we had three different conditions with the hardware monitoring not working within Solarwinds on our HP Proliant servers. (All of them were DL G5/G6/G7/G8 series). Two of these conditions generating an error condition that you could see from within SolarWinds that showed up as Hardware Polling failded: Error 31005 (or Error 31040)
All of the issues are related to the HP Insight Management Agent either not being installed or not upgraded or compatible with the version of HP SIM or the WBEM provider that is installed on the server.
In our case we were on SIM version 7, so we needed to install the HP Insight Management Agent version 9.0.0.0. In some cases we still had version 8.70 installed and that is why it was not working. Once we upgraded to version 9.0.0.0, we no longer had a problem once we followed the re-add process below. Accept all of the default options, there is no need to change any of them.
In other situations we had version 7 of SIM installed, but we had no version of the HP Insight Management Agent installed at all. In these cases we installed the HP Insight Management Agent on the server and followed the re-add process below. - Accept all of the default options, there is no need to change any of them.
Still yet in order situations, we were getting a “Hardware polling failed: Error 31002” – In these cases we have found that it is best to uninstall the HP Insight Management Agent, then install the new version from the command line using the /s (for silent install) /f (for force) – the command would look like >x64.exe /s /f when installing the x64 bit edition of the HP Insight Management Agent. You will not have to set any options because the forced silent install, installs the agent with the default options.
After getting the proper version of the HP Insight Management Agent downloade and installed, you will need to follow the re-add hardware monitoring process below –
> Click on the server node
> Click Rediscover
> Click Poll Now
> Click List Resources
> Select the Hardware Monitoring option by placing a check mark in the box and then clicking submit to apply
> Clock Poll Now Again
You might have to refresh your browser window a few times depending on how long it takes to get to polling the node again, but once it does your hardware monitoring should show up again.
Caling HP support was pretty useless at helping me get to the bottom of this issue, but I suspect that others will see this problem and be looking for a way to fix it like I did.
I would be happy to answer what questions I can if you have other issues get the HP hardware monitoring to work as I think we have been through most of it over the last couple of days.
We are trying to add a Windows 2012 Hyper-V server to Orion but are having trouble getting WMI configured so that Orion can poll it. Has anybody else had problems with this or have any suggestions on how to get it working properly?
Thanks in advance for any suggestions!
I've been fighting how to get process monitoring on AIX for about a month now. First off, if you are using
thenative SNMP agent that comes with the OS, it's likely you won't get it to function until future OS releases.
They don't support the RFC 2790 Host-Resources-MIB that you need and unless you are a complete genius
with Unix and SNMP, don't waste time trying to get that avenue working. Use Net-SNMP from
http://net-snmp.org. Net-SNMP is native to most modern version of Linux now, and it works without
configuration, practically. Expect to bang your head a bit, but you can get it working on AIX, too.
Here's how:
First off, some resources I'd rather not blatantly plagiarize:
http://andrea.brancatelli.it/blog/2007/05/29/net-snmp-on-aix/
and
These two sites have gotten me pretty much 75% of the way through the process of getting NET-SNMP
properly installed on AIX. It's really not a difficult job (once you do it right once).
Download the files from Net-SNMP to your AIX server and when you get to the ./configure, STOP.
Use this command instead:
./configure --enable-as-needed --without-kmem-usage --with-mib-modules=host
This one trick will save you a lot of time getting the compile to give you exactly what you want. I would recommend using v2c and public as a community string until you have snmpwalk working,then change for security. If you have problems the following two commands are very valuable tools: /usr/local/sbin/snmpd -f -L
and snmp -v 2c -c public -m ALL localhost .1.3 | more
Once you think you have it installed properly, use the following command to verify: snmpwalk -v 2c -c public -m ALL localhost .1.3 | more When you see about 80 pages of HOST-RESOURCE-MIB data, you have done it! Now change yourcommunity string for security or move to SNMPv3 (my next project) Note: This will not give you a display of processes like Application Monitor used to. You have to knowwhatprocesses you want to monitor with Application Performance Monitor. Just put your snmpwalk to
a lis file anduse the info from there. Once I got it working once, it was a piece of cake.
Craig BlackmanIntec Managed ServicesSystems AdministratorIs there a monitor or report that will monitor the count of databases on a sql server or cluster? I would like to be able to monitor all sql instances on a cluster or at least be able to find out how many databases are running on a cluster or SQL server without having to open sql manager and counting them.
Thanks in advance if this has been done or in the works.
For reasons I won't go into here, I had to create a new set of SQL templates for our SQL servers because the pre-packaged SQL templates from SolarWinds wouldn't work.
My Template work fine but my problem is my SQL servers don't show up in the specific SQL tab like my other SQL servers do that have the pre-packaged template applied.
How do I get my other SQL servers to show up here too?
Have a look at the attachment for a visual.
The release notes for SAM 5.5 said that we would be able to monitor interfaces with WMI. However, when I try to monitor a workstation with WMI using domain admin credentials, only the "Intel(R) 82567LM-3 Gigabit Network Connection - Packet Scheduler Miniport · Local Area Connection" shows up. What am I doing wrong?e
We are having problems getting process monitor to work on our HP-UX boxes. Have had admin install net-snmp and point to port 1161 (they also run hp-snmp on port 161) We are receiving all basic system info. Pronlem is when I run the Process Monitor-SNMP in App Builder in APM in returns no running processes. running a ps -e command on box shows many process running. Can anyone assist on what could be the cause and or solution?? config file only contains cummunity string info, allowed ip's (which is our Solarwinds boxes) and pointing agent to port 1161.
HELP PLEASE!!!!
I've been fighting how to get process monitoring on AIX for about a month now. First off, if you are using
thenative SNMP agent that comes with the OS, it's likely you won't get it to function until future OS releases.
They don't support the RFC 2790 Host-Resources-MIB that you need and unless you are a complete genius
with Unix and SNMP, don't waste time trying to get that avenue working. Use Net-SNMP from
http://net-snmp.org. Net-SNMP is native to most modern version of Linux now, and it works without
configuration, practically. Expect to bang your head a bit, but you can get it working on AIX, too.
Here's how:
First off, some resources I'd rather not blatantly plagiarize:
http://andrea.brancatelli.it/blog/2007/05/29/net-snmp-on-aix/
and
These two sites have gotten me pretty much 75% of the way through the process of getting NET-SNMP
properly installed on AIX. It's really not a difficult job (once you do it right once).
Download the files from Net-SNMP to your AIX server and when you get to the ./configure, STOP.
Use this command instead:
./configure --enable-as-needed --without-kmem-usage --with-mib-modules=host
This one trick will save you a lot of time getting the compile to give you exactly what you want. I would recommend using v2c and public as a community string until you have snmpwalk working,then change for security. If you have problems the following two commands are very valuable tools: /usr/local/sbin/snmpd -f -L
and snmp -v 2c -c public -m ALL localhost .1.3 | more
Once you think you have it installed properly, use the following command to verify: snmpwalk -v 2c -c public -m ALL localhost .1.3 | more When you see about 80 pages of HOST-RESOURCE-MIB data, you have done it! Now change yourcommunity string for security or move to SNMPv3 (my next project) Note: This will not give you a display of processes like Application Monitor used to. You have to knowwhatprocesses you want to monitor with Application Performance Monitor. Just put your snmpwalk to
a lis file anduse the info from there. Once I got it working once, it was a piece of cake.
Craig BlackmanIntec Managed ServicesSystems Administratori have the node setup and its returning data memory cpu usage the whole thing. I then go to add SQL WMI monitors assign to node pick it from the list it then fails on test except for the SQL server port. From the SAM server I can browse to the file shares I can ping. I try and open performance monitor and connect to to another computer it says the network path was not found. The servers I'm trying to add the monitor are in a different domain and different subnets. I added their info into the hosts file didn't help. Any ideas what to try next? Thanks
We are trying to add a Windows 2012 Hyper-V server to Orion but are having trouble getting WMI configured so that Orion can poll it. Has anybody else had problems with this or have any suggestions on how to get it working properly?
Thanks in advance for any suggestions!
For much longer than I care to admit I was struggling to monitor any Windows services using WMI on one of my Windows 2008 Servers. Instead I received the dreaded "Invalid Class" error in the APM info window. This was later confirmed using WBEMTEST. When using WMI Explorer it was clear to see that the "Win32_PerfRawData_PerfProc_Process" class did not exist.
I opened a case with Solarwinds support and was directed to their WMI support document and related online documentation. Unfortunately none of the information provided proved useful in this circumstance.
I spent a several hours googling around and was able to find several others with my issue, but no one had found a solution. With nowhere else to go, I spent the $250.00 and called Microsoft Support. It took a few days, and at least three Microsoft support engineers later that we finally got to the root of the problem. I knew from the very beginning that this was going to be something stupid, but I never realized just how obscure the problem would be, so I decided to save others my pain and post my resolution in hopes that others might find it useful in the future.
We went into registry “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\PerfProc\Performance” In the right hand pane we found that “Disable Performance Counters” was set to 1, which means it was disabled. We used “exctrlst.exe” tool, enabled ‘perfproc’ and rebooted. After Rebooting we were able to run the WMI query (SELECT * from Win32_PerfRawData_PerfProc_Process where NAME <> '_Total') using the WBEMTEST tool built into Windows. After verifying with WBEMTEST I confirmed that APM was properly polling my monitored services properly.
I hope someone else finds this helpful.
Do you use subviews currently to get different views of a particular node?--Then we want to talk to you!
The User Experience group wants to see how you use subviews currently in your environment. We're running one hour "show me how you use it "sessions with users who have currently set up and are using subviews so that we can see how you are using them and learn how to make them more useful for you. These will be GoToMeeting sessions that will take place in US morning times (~8am to 11 am) any time between May 9 and May 17.
Contact kellie.mecham@solarwinds.com directly to learn more or set up a time where we can see what you've done. We are very eager to hear and see your subviews!
Now that the Orion pollers are leveraging the MSMQ (Microsoft Message Queue) feature I would like to see if there is a way to monitor the number of items in each of those queues?
I as because I have run into at least one failure mode now where one of those queues was not properly dumping to the database so I would like to monitor and alert if those queues get to high.
Thanks in advance for any help on this!
We have a 3 hr window overnight where we don't want to send any alerts or show any downtime for a bunch (>100) of https monitors we have attached to a fake node. I've set up the Unmanage Scheduling Utility to unmanage this node, and then remanage it at the end of the maintenance window. So far, that piece of it seems to be working fine. The problem is that when it remanages the monitors, I get an alert for each saying that they are now "up". Now, I could just configure the alert to not send any "up" alerts for a period after the window expires. The problem is that the remanage process takes 30 minutes to bring everything back up into a green state, and that window is a little longer than I would like.
Is there something I can tune to make it bring things back online a little faster?
Is there a way to stop up alerts being sent when something is remanaged, but to send them for any other case of something transitioning to an up state?
Is there a better way of doing this, or is the Unmanage Scheduling Utility the only way?
I have a monitor I need to run, but it must be run as sudo to another account. Is it possible to Sudo in SAM?
SolarWinds Server & Application Monitor 5.5 has been officially released and is now available for download. All SAM customers under active maintenance can download SAM 5.5 from the customer portal. For more information on what new features are included in SAM 5.5 please see the following blog postings. You can also reference the SAM 5.5 release notes for more information on what's included in this release.
This is Ground Control to Sergeant SAM
We are trying to add a Windows 2012 Hyper-V server to Orion but are having trouble getting WMI configured so that Orion can poll it. Has anybody else had problems with this or have any suggestions on how to get it working properly?
Thanks in advance for any suggestions!
Hey Guys,
Just wondering if solarwinds software is compliant with ISO 27001. If so is there any evidence of this?
Hi all,
Running SAM v5.5 for 2 weeks and notice that polling a node using WMI polling fills up the MS security log on a monitored server very quickly.
Any pointers on how to remedy this is greatly appreciated.